Customer Service ? A Lost Art | hot trends

Copyright ? 2004 Craig Binkley http://www.bornagainbargains.com Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? br> Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why ? because the occurrences are so few and far between!!!

As a home business owner, it is imperative to my business that customer service is ALWAYS a top priority. Remember the saying: -?If you don?t take care of your customer, somebody else will-?. I?m sure you have read or heard it somewhere before?..and how true it is. Here are a few ways to improve customer service at your business: 1) SMILE ? Sounds too simple, right? As a customer, would you prefer to be serviced by a smiling face, or a scowl that would befit a guard dog? 2) LISTEN ? Always be slow to speak and quick to listen. Let customers express themselves without you trying to do it for them. Nobody likes being interrupted. 3) DON?T BE TOO PUSHY ? Yeah, I know ? the bottom line is sales, right? There is a fine line between suggesting products/services and pushing them down a customer?s throat. If you are too pushy, your customer will probably walk away and take their business elsewhere. 4) PHONE ETTIQUETTE ? Whether you are answering or initiating a call, always remember who the customer is. Be polite. Try -?Yes sir/ma?am-? instead of -?yeah-? and -?nope-?. If you don?t have an answer for your customer ? offer to do some research to find what they are inquiring about. 5) THANK YOU ? ALWAYS thank your customers. Even if you could not help them or they decided not to purchase from you. Leave them with a positive impression of your business before they leave. 6) TRAINING ? Train your employees. Don?t let an untrained employee ruin your track record of excellent customer service. Train your employees on-the-job for as long as necessary to teach them good customer service. -?And as ye would that men should do to you, do ye also to them likewise-? Luke 6:31 In conclusion: Customer service may be THE most important aspect of your business plan. I know of many people who are willing to pay a little more for a product or service in order receive excellent customer care. Price, advertising, and location are all vital to a business?- but whatever you do, don?t overlook the all-important -?Good Customer Service-?. ABOUT THE AUTHOR: Craig Binkley is a husband, father and home business owner. Visit our Work From Home Directory to learn how you can work from home also.

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Source: http://hottrends.wikiaspace.com/2011/09/30/customer-service-%E2%80%93-a-lost-art/

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Your current advertising could be more worthwhile ... - Travel Articles

Every serious, large enterprise holds an advertising agency that's overflowing with gifted individuals. The division frequently runs separate from the rest of the company using its own financial budget, which develops a lot of problems almost daily. Working with a budget is an enormously difficult job, however, so you must ensure that you're using the top rated marketing software packages out there In the event your department isn't run by a skilled director who is efficiently and properly managing the budget, thousands of dollars could be lost and even wasted. It really is hugely vital thatthe budget given to the marketing department is carefully spent to generate greater Roi.

Spearheading a productive marketing campaign means keeping yourself organized and making decisions that could possibly mean the difference between losing money or generating revenue. There is quality marketing software programs that assesses your campaign data that enables you to make well-informed moves about which way to take your promotion. When all your information is in one place and you can assess it correctly, your advertising and marketing office will be much more efficient than in the past. Additionally, the best programs has event planning applications which allow you to set aside funds and tasks for upcoming functions.

If you're anxiously attempting to revitalize your marketing division, you should buy a top-notch software package so that you can realize your weak points and elevate your return on investment.The days are gone where you can just chuck cash at a problem and solve it. Nearly all your company's advertising and marketing will be online within the next few years, so it's crucial that your become acquainted with online marketing and the ways statistics are assessed. When you proceed to online marketing, you will be up against stiff competition that was doing internet marketing since the start. By using a quality marketing analytics platform, however, it will be possible to compete with the best of them, because insight and analytics are strength in the marketing space.
It is obvious that you will need to have quality marketing software if you want to operate a successful marketing department. If you don't have the best marketing software, you'll find it extremely difficult to take care of your staff and tasks properly. While it's definately not easy to investigate and invest in the ideal marketing software, it is an vital initial step to your achieving success as a determined marketer. What's more, it is extraordinarily tricky to work with dozens of people without some kind of digital assistance. Once you have dozens of people doing work beneath you, it is really challenging to keep a record of what everybody is completing, which could trigger major issues as time goes on. Your superior will never be happy when they discover that you wasted thousands of dollars to utter inefficiency. Should you use leading quality software, however, you won't have to deal with such a disastrous state of affairs. Should you want to be the best in your business, you need to be precise, competent and strategic. Don't waste your time with excel spreadsheets or different ways of keeping track of your efforts when you can possess a marketing software package suit specially made to care for every single one of your marketing channels. It is hard to fail when you have programs keeping track of every action in your dept, so buy an applications suite today.

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Category: Travel Business

Source: http://onlytravelarticles.com/2011/09/your-current-advertising-could-be-more-worthwhile-with-the-proper-marketing-campaign-supervision-4/

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US tells court bin Laden photos must stay secret (AP)

WASHINGTON ? Public disclosure of graphic photos and video taken of Osama bin Laden after he was killed in May by U.S. commandos would damage national security and lead to attacks on American property and personnel, the Obama administration contends in a court documents.

In a response late Monday to a Freedom of Information Act lawsuit filed by Judicial Watch, a conservative watchdog group seeking the imagery, Justice Department attorneys said the CIA has located 52 photographs and video recordings. But they argued the images of the deceased bin Laden are classified and are being withheld from the public to avoid inciting violence against Americans overseas and compromising secret systems and techniques used by the CIA and the military.

The Justice Department has asked the court to dismiss Judicial Watch's lawsuit because the records the group wants are "wholly exempt from disclosure," according to the filing.

Tom Fitton, president of Judicial Watch, accused the Obama administration of making a "political decision" to keep the bin Laden imagery secret. "We shouldn't throw out our transparency laws because complying with them might offend terrorists," Fitton said in a statement. "The historical record of Osama bin Laden's death should be released to the American people as the law requires."

The Associated Press has filed Freedom of Information Act requests to review a range of materials, such as contingency plans for bin Laden's capture, reports on the performance of equipment during the May 1 assault on his compound in Abbottabad, Pakistan, and copies of DNA tests confirming the al-Qaida leader's identity. The AP also has asked for video and photographs taken from the mission, including photos made of bin Laden after he was killed.

The Obama administration refused AP's request to quickly consider its request for the records. AP appealed the decision, arguing that unnecessary bureaucratic delays harm the public interest and allow anonymous U.S. officials to selectively leak details of the mission. Without expedited processing, requests for sensitive materials can be delayed for months and even years. The AP submitted its request to the Pentagon less than one day after bin Laden's death.

In a declaration included in the documents, John Bennett, director of the CIA's National Clandestine Service, said many of the photos and video recordings are "quite graphic, as they depict the fatal bullet wound to (bin Laden) and other similarly gruesome images of his corpse." Images were taken of bin Laden's body at the Abbottabad compound, where he was killed by a Navy SEAL team, and during his burial at sea from the USS Carl Vinson, Bennett said.

"The public release of the responsive records would provide terrorist groups and other entities hostile to the United States with information to create propaganda which, in turn, could be used to recruit, raise funds, inflame tensions, or rally support for causes and actions that reasonably could be expected to result in exceptionally grave damage to both the national defense and foreign relations of the United States," Bennett wrote.

Navy Adm. William McRaven, the top officer at U.S. Special Operations Command, said in a separate declaration that releasing the imagery could put the special operations team that carried out the assault on bin Laden's compound at risk by making them "more readily identifiable in the future." Before his current assignment, McRaven led the Joint Special Operations Command, the organization in charge of the military specialized counterterrorism units.

Source: http://us.rd.yahoo.com/dailynews/rss/topstories/*http%3A//news.yahoo.com/s/ap/20110928/ap_on_re_us/us_bin_laden_photos

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?Cat Scratch,? The Turntable for Kitties

Fact: Cats will scratch everything in your home except the expensive purpose-made scratching post you bought them. Shredding a sofa is always better than following the rules for these devil-creatures, but that doesn’t stop the Cat Scratch Turntable from being 100% awesome (and probably 100% tacky). The flat-pack decks are made from cardboard, and ship complete [...]

Source: http://feedproxy.google.com/~r/GearFactor/~3/o8F8wDIjJeg/

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Roman Polanski arrives at Zurich film festival (AP)

GENEVA ? Roman Polanski returned to the Zurich Film Festival on Tuesday to accept the lifetime achievement award he was unable to pick up two years ago after being arrested for a decades-old sex-crime case.

The Polish-French director of "Rosemary's Baby" was detained on arrival at Zurich airport in 2009 and subsequently spent months in prison and later house arrest before avoiding extradition to the United States on charges of having sex with a 13-year-old girl in 1977.

Actors and industry veterans told The Associated Press that Polanski is to present a documentary detailing his side of the story at the festival.

British actress Alice Eve described the documentary as a series of interviews with the Oscar winning director.

Now able to travel unhindered to Switzerland, Polanski, 78, arrived at the festival hall on Tuesday to a standing ovation. He stood basking in the applause before taking his seat at a tribute ceremony.

Polanski then strode to the stage amid nearly a minute's sustained applause.

"What I can say. Better late than never," he said, breaking into laughter. "It's a very moving moment for me."

Over 45,000 visitors are expected to attend the seventh installment of the festival in Switzerland's biggest city that includes ten world premieres and runs through Oct. 2.

Source: http://us.rd.yahoo.com/dailynews/rss/entertainment/*http%3A//news.yahoo.com/s/ap/20110927/ap_en_mo/eu_switzerland_polanski

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Parenting Skills For A Step Parent



Step parenting will involve lot of difficulties and it mainly depends on the involvement of adults. Here are few important skills for a successful step parenting.

1. The blended family must not be mistaken as a nuclear family as blended families involve new relationship which needs to be nurtured.

2. Try to move slowly in a relationship with the children. The child and step parent should have positive experiences together to develop a good relationship.

3. A step parent must not to take sides during disputes between natural parents as the children may have a hard time with divided loyalties.

4. Try to avoid disciplining the children who are not yours which can lead to anger. A step parent must adopt the discipline style of a natural parent to take the things smoothly.

5. A step parent must try to communicate compromise and accept the situation. Always be ready to compromise as well as accept the reality of the family situation.

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Source: http://www.ladyspeak.com/parenting/parenting-skills-for-a-step-parent.php

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Choose Heavy Jets at Air Charter Adelaide | stella-hc.com

September 25th, 2011

There are plenty of advantages when chartering heavy jets at Air Charter Adelaide. First, heavy jets have a lot of space for the passengers with different seating configurations available. The average heavy jets have seating capacity that ranges from 9 to 15 passengers, although some heavy jets have capacity of up to 20 passengers. Heavy jets have an average speed between 500 and 560 miles per hour allowing them to cover vast distances quickly. This type of jet can also travel an average distance of 4000 miles without the need to refuel.

Another good thing about flying on a chartered heavy jet is the ability to reach directly to the destination of your choosing. Private heavy jets need not have to land or take off on major airport which means it can land and take off to several regional airports. Those who are interested to choose the service of heavy jet from Air Charter Adelaide, they are located at James Schofield Drive, Adelaide Airport, SA, 5950.

Source: http://www.stella-hc.com/travel-leisure/airfare/choose-heavy-jets-at-air-charter-adelaide

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Defence ministry puts Mazagon-Pipavav JV on ice (Reuters)

MUMBAI (Reuters) ? India's defence ministry has decided to put on hold a joint venture between the state-run Mazagon Dock and private sector shipbuilder Pipavav Defence and Offshore Ltd after reports of lack of transparency in the deal.

The decision to put the deal on ice comes at a time when the government is trying to combat alleged corruption charges on a host of issue including the allocation of telecom spectrum and contracts for commonwealth games.

The move to put the first private-public defence joint venture on hold also comes when Prime Minister Manmohan Singh's government has been accused of policy paralysis by global investors and corporate India.

The defence ministry has decided to wait till a policy on JVs is put in place by the government, it said in a release posted on the government's website, justifying its move.

"We are treading on a new path and we would like to ensure that transparency is maintained at all levels," Defence Minister A.K.Antony said.

Earlier this month, Pipavav Defence said it had formed an equal JV with Mazagon Dock to build submarines and warships, making the private firm eligible to execute part of Mazagon's orderbook of $21.2 billion.

Antony said on Monday the ministry will study the complaints received from some private shipyards regarding the JV. He didn't elaborate on the nature of the complaints.

Antony also said that JVs must compete for contracts and should not get them on nomination basis.

"The issue needs to be fully examined and settled before any forward movement takes place on this front," Antony said.

The Mint newspaper had reported earlier in September that engineering conglomerate Larsen & Toubro had questioned Mazagon Dock's decision to select Pipavav as a joint-venture partner to build warships, saying the selection process was not transparent.

Nikhil Gandhi, the chairman of Pipavav Defence, could not be immediately reached for a comment. He had said during a press conference to announce the Mazagon Dock joint venture that the selection process was transparent.

Larsen & Toubro couldn't be immediately reached.

India's private firms including ABG Shipyard, Bharati Shipyard and Larsen & Toubro have been eyeing the lucrative defence sector business. Pipavav's Gandhi had said that his group will be investing over $1 billion to build warships.

Shares in Pipavav, valued at $1.09 billion surged nearly 12 percent on Sept 12 when the deal was first announced. The shares have however fallen almost 11 percent since the Sept 12 closing price.

On Monday, the stock closed flat at 81.25 rupees, ahead of the announcement by the defence ministry.

(Reporting by Aniruddha Basu; Editing by Subhadip Sircar)

Source: http://us.rd.yahoo.com/dailynews/rss/india/*http%3A//news.yahoo.com/s/nm/20110926/india_nm/india595533

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Online Business Review | Internet Business Blog - How to start your ...

The Importance of Business Reviews | ZoomQa BlogCustomer feedback, reviews, suggestions and testimonies have been utilized by Businesses a considerable amount of time longer than the Internet has even been in existence; however, in the Web 2.0 world, consumer input has a greater significance. Nearly every social media, social marketing and fostering Business resources afford consumers the opportunity to leave reviews and read reviews. These reviews are regularly accompanied by a star rating, specific reasons for the outcome of the review and distinguished areas of concern or interest.

For Businesses, it is imperative to attract worthy Business reviews for the sake of continued and future Business transactions. One of the most adequate ways to do so is through the use of human Business interactions. Human Business transactions create a sense of personality and interpersonal relationships among large and small companies. In this age, consumers and users are looking for real advice on what a Business can or cannot provide them in regards to their needs. Business reviews allow users and consumers to supply an unwavering projection of feelings towards the customer service techniques, products or services, and the company?s ability to meet demands or needs.

Users and consumers have fallen victim to these reviews due to their powerful influence on consumer decision-making. The most coveted form of Business reviews available now are frequently shared among the social media communities.

Google Places Reviews and Online Reputation Management ...The software showed that fake Reviews are more like fiction than the real Reviews they?re designed to emulate, according to the researchers. In part, deceptive writers used more verbs than real Review writers did, while the real writers used more punctuation than the deceptive writers. The deceptive writers also focused more on family and activities while the real writers focused more on the hotels themselves.

There are numerous pros to The Lazy Mans Guide To Online Business such as: 1. It is incredibly easy to access, read, and comprehend. You don?t need to be an expert to understand this, it?s written in plain terms for people like you and me. The whole process is precisely outlined with thumbnails and explanatory videos.

After thoroughly examining The Lazy Mans Guide To Online Business we here at Review Elite believe that this product is well worth the low cost. There is a 100% money back guarantee, numerous other positive reviews, and we?ve tried it ourselves and proved that it really does work. It?s definitely not a scam like so many of those other phony products and if you are not 100% happy with it you can return it for a FULL refund no questions asked.

2. So simple to use. No brain teasing, time consuming, confusing explanations here. 3. 24 hour customer service. This is great because you have someone who can help you with all of your questions no matter what time zone you are in or what time of day it is.

The importance of local business map listings continue to grow as more consumers are using mobile devices to search for local businesses. The local business map listings are an important component to every business? Online advertising strategy. This is an ideal tool to connect your business with consumers that are searching for a product or service that you provide in the marketplace.

While it is difficult to determine exactly which items are most important to the search engines, it is obvious to the consumer. Will you stay at a hotel with a poor customer rating due to bedbugs. Would you eat at a restaurant with customer reviews indicating sanitary difficulties. When consumers see items like this they will drive by these businesses as fast as possible. The point being that consumers look at business reviews and ratings on the internet while searching for products and services. These customer reviews are being used by Google Places, Bing and Yahoo Local to comparatively rank your business in their local business listings.

As more mobility enters our daily lives, business must adapt to these changing consumer behaviors. Where do you start. The best place to start is get your business listed on Google Places, Bing Business Portal and Yahoo Local. However, you must go beyond just being listed and strive to increase your local business rankings.

ViSalus sells its products through a Network Marketing Internet Business, also known as multi level marketing, MLM. The attraction to MLM is usually that people have tired of their day jobs. They want more money and more time to spend with family and loved ones.

While ViSalus is proud of its products, the MLM ViSalus Business system which is available for purchase Online, is also a significant source of revenue for the company. To provide incentive to its distributors, They offer prizes and events. A major prize and event happens when these distributors become a member of the ?Bimmer Club?. When a ViSalus distributor reaches the level of Regional Director, he or she qualifies for membership in the Bimmer Club and becomes eligible for a BMW bonus. Check out the compensation plan on its Web site to get all the details if a BMW is your heart?s desire.

ViSalus stands by it?s claim that they can facilitate this dream and make it a reality. You could call it your new ViSalus reality. The products focus on nutrition and weight management. The name ViSalus is derived from Vi, Latin for life and Salus -which means health and prosperity. Their mission is to provide its distributors with a healthy life full of prosperity.

absolutewealthsystem.info - The Legit Jobs Online Business Review?Legit Online Jobs? has been in business since January 2005. HonestEOnline.com, Trust-Guard.com and Truste.org have *PERSONALLY* reviewed this program and said it is not hype ? it?s the real deal. They have a huge directory of companies you can choose from.

If your like me and was looking for just a clerical, office or customer service job Online, then you can probably understand all the frustrations that I have been through searching and searching for those companies. It really makes me angry when I see people get fooled by get-rich-quick scheme websites on the Internet. And believe me, there are tons of them out there, waiting to snatch some victims. Don?t go chasing every Internet marketing rabbit trail. The Internet is literally so big, and there are so many marketers trying to make a quick buck from YOU, that you could spend ALL day, every day just chasing illusions of Internet riches. The best advice I can give you is to find someone who has done it already, and do what he or she does. I?m not talking about someone who ?says? they know some secret method. I?m talking about someone who IS making money. That person could be me, or it could be another that you?ve grown to trust. The bottom line is, there?s just too much crap out there for anyone to find the right way on their own. It took me years to find the right clerical way, and today there?s exponentially more hype and junk on the Internet than when I started. After those many projects and gimmicks, I happened to stumble across an article from I believe the Consumers Best Home Based Business. Don?t quote me on that.. However I particularly was interested on this website. I wanted to find work or be registered with companies that I can actually work for from the comforts of my own home.

And if you don?t believe me, there?s also a proof of income shown on the website. Now remember since you are thinking about starting to work from home? you have to consider there will be a cost for your start up business. You are now representing yourself as in independent contractor so again be prepared. I wanted the freedom so I was prepared to do it. Now by no means did I have the money to start a business? I just wanted to work from other companies and be able to do it from home. That?s all I wanted.. After I kept reading more of the website, and getting some good reviews about the site.. I thought what the heck, I?ll give it try. I want to give you a tip: If you decide to register with Legit Online Jobs, don?t pay for it right away. Leave the website and a pop-up screen appears and they offer the final discounted price to you. That?s where you can save the money. For less than $40 I was in. And it has been one of the best investment I did Online. I wasn?t really the type to just type ads? like it was stating? I wanted to do something else. So as a member you get a great listing of 100?s and 100?s of companies who are looking to hire virtual assistants, transcriptionists, typists, data entry specialists, customer service representatives, phone operators and it goes on from there. I took my time for a few days and checked out the sites, submitted my applications and within a few days some of the companies replied to my resume and application. There are some companies who take a long time to get back with you, however sometimes it worth the wait. As a matter of fact? without mentioning any names? I was so happy to be able to be considered for a project management position within a very prominent large telecommunications company. You see a lot of these corporations hire within agencies, headhunters and recruiters. So this is an opportunity to get into the back door of some of these companies who are looking to hire telecommuters who are willing to work from home or to travel if requested.

Other options of a similar kind of business would be that of a travel agency or insurance sales because these are relatively easier to establish since for a real estate business you need a real estate license. Simpler home business ideas would include Online shopping services as well as associate marketing plans. In this case you are required to put ads on a blog that you have to maintain ad make sure people visit everyday.

Just anybody can begin a home-based business. That is the great thing about this stuff. You need no qualifications as such and you only needed to be dedicated I order to make a success out of it. All you really need is a little bit of money, very little in fact, a whole lot of spare time and enthusiasm to not get bored of your business soon.

Every click on an ad gets you your income via commission.

When the internet today is so filled with hype, empty promises, scams and well, you know what, how does an honest, hardworking person who just wants to put a bit extra in the bank each month, actually CHOOSE which Business package to buy. Or which company to join. How do you know that you are going to get the real thing.

This company is called UniVersAll Network and it has all the hallmarks of becoming the next AMWAY, bigger than Wired Biz ? notably the largest networking company in the world today. UniVersAll will be more talked about than all the cell phone companies put together. UniVersAll will become so integrated in every bodies every day lives that you will wonder what you ever did before UniVersAll.

How do you know by looking at the sales hype that arrived in your in-box, that THIS on is going to make the difference that they are promising.

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Source: http://onlinebusinesssystemsreviews.net/online-business-review/

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